Privacy Policy

At STRINEX ("STRINEX", "we", "our", or "us"), we are committed to safeguarding your privacy and protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access our website, interact with us, or use our products and services.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website and services.

1. Information We Collect

We may collect the following categories of personal information:

1.1 Information You Provide

• Name, email address, phone number, mailing/billing address, company name
• Payment details (when making purchases or transactions)
• Information submitted through forms (e.g., RFQ, contact, partner application)

1.2 Information Collected Automatically

• Device and technical data: IP address, browser type, operating system, device identifiers
• Usage data: pages visited, links clicked, time spent, referring websites
• Cookies and tracking: cookies, pixels, and similar technologies (see Cookie Policy)

1.3 Information From Third Parties

• Business partners, service providers, public databases, or social media platforms

2. How We Use Your Information

We process personal information for the following purposes:

• Service delivery: to provide, personalize, and improve our products and services
• Transactions: to process payments, manage orders, and arrange product delivery
• Support: to respond to inquiries, provide technical support, and resolve issues
• Communications: to send service updates, confirmations, compliance notices, and—where permitted—marketing communications
• Compliance: to comply with legal obligations, regulatory requirements, and enforce agreements
• Security: to monitor, detect, and prevent fraud, misuse, or unauthorized access

3. Information Sharing and Disclosure

We do not sell or rent your personal information. We may share it in the following limited cases:

• Service providers: with third parties providing hosting, payment processing, logistics, analytics, and customer service
• Business transactions: if STRINEX undergoes a merger, acquisition, or sale of assets, your data may transfer as part of the transaction
• Legal obligations: to comply with applicable law, court orders, or to protect our rights, property, and users
• Affiliates and partners: with affiliated entities and trusted partners where relevant to fulfilling your requests

All third parties are required to handle your data securely and only for the purposes outlined by STRINEX.

4. Data Security

We implement industry-standard safeguards to protect your personal data:

• SSL/TLS encryption for data transmitted online
• Restricted access to authorized personnel only
• Regular audits, monitoring, and data security reviews

While we take appropriate measures, no system is completely secure. We cannot guarantee absolute protection of your information.

5. International Data Transfers

Your information may be processed in locations outside your country of residence, including the UAE and India. Where applicable, we ensure that adequate safeguards are in place in compliance with data protection laws.

6. Data Retention

We retain personal information only for as long as necessary to:

• Provide services and fulfill transactions
• Comply with legal, tax, or regulatory requirements
• Resolve disputes and enforce agreements

After this period, your data will be securely deleted or anonymized.

7. Your Rights

You may have the right to access, correct, or delete your personal data, and in some cases to object to its processing or request its transfer. To exercise your rights, contact us at our email given below.

8. Cookies and Tracking

We use cookies and similar technologies to improve user experience, analyze site traffic, and deliver relevant communications. You can manage cookie preferences via your browser settings. For more details, see our Cookie Policy.

9. Children’s Privacy

Our website and services are not intended for children under 16. We do not knowingly collect personal data from children. If we learn that we have inadvertently collected data from a minor, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted here with a revised “Last Updated” date. If changes are significant, we may notify you by email or website notice.

11. Contact Us

For any questions, concerns, or to exercise your data rights:

Email: privacy@strinex.com